Death Claims

Funeral

To register a claim please contact our claims department:

The relevant Claim Forms must be correctly completed, signed and submitted to Oracle Life via email or in person.

We need to be advised of a death of a member or dependant within 3 months and all required documents need to be submitted within 6 months of death. The documents required for a claim is:

Death Certificate
Certified copy of the identity/birth certificate of the deceased
Certified copy of the identity document of the claimant
Marriage certificate/proof of relationship
Notification of registration of death (death certificate)

In the case of a death by accident a claim can be submitted within the policies waiting period (we cover accidents in the waiting period). We require the following documents for an accident claim:

Normal claim forms as above
Police statement and accident report
Additional info can be requested once above is assessed

The original of the above documents needs to be submitted or copies signed by a commissioner of oath

To effect payment on the claim (if claim is assessed as valid) we will need the original or certified copies, signed by a commissioner of oath, of the following:

Bank statement of the beneficiaries stamped by the Bank
ID documents of the beneficiaries