Death Claims


To register a claim please contact our claims department: 

Telephone: +268 2404 1369


The relevant Claim Forms must be correctly completed, signed and submitted to Oracle Life via email or in person. 

We need to be advised of a death of a member or dependant within 3 months and all required documents need to be submitted within 6 months of death. The documents required for a claim is:

  • Death Certificate 
  • Certified copy of the identity/birth certificate of the deceased 
  • Certified copy of the identity document of the claimant 
  • Marriage certificate/proof of relationship 
  • Notification of registration of death (death certificate)

In the case of a death by accident a claim can be submitted within the policies waiting period (we cover accidents in the waiting period). We require the following documents for an accident claim:

  • Normal claim forms as above 
  • Police statement and accident report
  • Additional info can be requested once above is assessed

The original of the above documents needs to be submitted or copies signed by a commissioner of oath

To effect payment on the claim (if claim is assessed as valid) we will need the original or certified copies, signed by a commissioner of oath, of the following: 

  • Bank statement of the beneficiaries stamped by the Bank 
  • ID documents of the beneficiaries